PRIVACY POLICY

Welcome to Trandbasket. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Trandbasket collects, uses, stores, shares, and protects information obtained from visitors, customers, and users of our website and services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services.

1. INTRODUCTION

Trandbasket operates as an e-commerce platform serving customers throughout India. We understand the importance of maintaining the confidentiality and security of personal information entrusted to us.

This Privacy Policy applies to all information collected through our website, mobile devices, customer service interactions, social media channels, promotional campaigns, and other services operated by Trandbasket.

2. INFORMATION WE COLLECT

A. Personal Information

When you place an order, create an account, subscribe to updates, contact customer support, or otherwise interact with our website, we may collect:

• Full name

• Shipping address

• Billing address

• Email address

• Contact information

• Order history

• Payment transaction details

• Customer service communications

• Product preferences

• Feedback and reviews

B. Technical Information

We may automatically collect certain information when you visit our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Referral URLs

• Website usage information

• Date and time of access

• Session information

C. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

• Support security measures

• Personalize content and promotions

Users may disable cookies through browser settings; however, some website features may not function properly.

3. HOW WE USE YOUR INFORMATION

We may use collected information for the following purposes:

Order Fulfillment

• Processing orders

• Confirming purchases

• Managing deliveries

• Coordinating shipments

• Providing order updates

Customer Support

• Responding to inquiries

• Handling complaints

• Providing assistance

• Resolving disputes

Website Improvement

• Improving website performance

• Analyzing customer behavior

• Enhancing product offerings

• Optimizing user experience

Marketing and Communication

• Sending promotional communications

• Providing offers and discounts

• Sharing updates regarding products and services

• Conducting customer satisfaction surveys

Users may opt out of marketing communications at any time.

Fraud Prevention

• Detecting suspicious activity

• Preventing unauthorized transactions

• Protecting customer accounts

• Maintaining website security

4. PAYMENT SECURITY

Trandbasket does not store complete payment card information on its servers.

Payments may be processed through secure third-party payment gateways supporting:

• UPI

• Net Banking

• Visa Cards

• Mastercard

• RuPay Cards

• Cash on Delivery (where available)

Payment processors maintain their own privacy and security practices.

5. SHARING OF INFORMATION

We do not sell, rent, or trade personal information to third parties.

Information may be shared with:

Logistics Partners

For delivery and shipment processing, we may share:

• Customer name

• Delivery address

• Contact information

Payment Providers

Information necessary to process payments may be shared with authorized payment service providers.

Technology Service Providers

We may engage trusted service providers for:

• Website hosting

• Data storage

• Analytics

• Customer support systems

Legal Authorities

Information may be disclosed if required:

• By law

• Court order

• Government request

• Regulatory requirement

• Investigation of fraud or illegal activity

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders

• Provide customer support

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Certain transaction records may be retained longer where required by applicable law.

7. DATA SECURITY

We implement commercially reasonable safeguards designed to protect information from:

• Unauthorized access

• Misuse

• Disclosure

• Alteration

• Destruction

Security measures may include:

• Encrypted communications

• Secure servers

• Access controls

• Monitoring systems

• Security reviews

While we strive to protect information, no method of internet transmission or electronic storage is completely secure.

8. CUSTOMER RIGHTS

Customers may request:

Access

Information regarding personal data held by us.

Correction

Correction of inaccurate or incomplete information.

Deletion

Deletion of personal information, subject to legal and operational obligations.

Marketing Preferences

Opting out of promotional communications.

Requests may be submitted through our customer support channels.

9. CHILDREN'S PRIVACY

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, reasonable steps will be taken to delete it.

Parents or guardians who believe a child has provided information may contact us for assistance.

10. THIRD-PARTY LINKS

Our website may contain links to external websites operated by third parties.

We are not responsible for:

• Privacy practices

• Security practices

• Content

• Policies

Users should review the privacy policies of third-party websites before providing personal information.

11. ADVERTISING AND ANALYTICS

We may use third-party analytics and advertising tools to:

• Understand customer behavior

• Improve website performance

• Measure campaign effectiveness

• Deliver relevant advertisements

Such providers may collect information in accordance with their own privacy policies.

12. BUSINESS TRANSFERS

In the event of:

• Merger

• Acquisition

• Reorganization

• Sale of assets

Customer information may be transferred as part of the business transaction, subject to applicable legal requirements.

13. INTERNATIONAL DATA PROCESSING

Although Trandbasket primarily serves customers within India, certain service providers may process information in different jurisdictions.

By using our services, users acknowledge that information may be processed in accordance with applicable laws and security standards.

14. LIMITATION OF LIABILITY

Trandbasket shall not be liable for:

• Unauthorized access beyond reasonable control

• Cyberattacks

• Internet failures

• Third-party system failures

• Events beyond our control

Users acknowledge the inherent risks associated with internet communications.

15. CHANGES TO THIS POLICY

We reserve the right to update, modify, or replace this Privacy Policy at any time.

Changes become effective upon publication on the website.

Continued use of the website following updates constitutes acceptance of the revised Privacy Policy.

16. CONTACT INFORMATION

For privacy-related questions, requests, or concerns, customers may contact:

Trandbasket
Email: [SUPPORT EMAIL]

We will make reasonable efforts to respond to inquiries within a reasonable timeframe.

17. CONSENT

By accessing, browsing, registering, purchasing, or otherwise using the Trandbasket website, you acknowledge that you have read, understood, and agreed to the collection, use, disclosure, and processing of information as described in this Privacy Policy.