Refund policy

RETURN & REFUND POLICY

At Trandbasket, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.

RETURN ELIGIBILITY

Customers may request a return, replacement, or refund within 5 days from the date of successful delivery, subject to the conditions described in this policy.

To be eligible for a return or replacement, the product must:

  • Be returned within the applicable return period.

  • Be unused and in its original condition.

  • Include original packaging, accessories, manuals, tags, and inserts where applicable.

  • Not show signs of misuse, alteration, damage, or excessive wear.

  • Match the product originally shipped by Trandbasket.

All return requests are subject to verification and approval.

PRODUCTS ELIGIBLE FOR RETURN OR REPLACEMENT

Customers may be eligible for a return or replacement in situations including:

Damaged Product

The item was received damaged during transit.

Defective Product

The item arrived with a manufacturing defect or functional issue.

Wrong Product Delivered

A different item was delivered than what was ordered.

Missing Item

A product or component included in the order was missing at delivery.

Product Not as Described

The received product substantially differs from the description provided on our website.

Approval remains subject to review and verification by Trandbasket.

NON-RETURNABLE ITEMS

The following products may not be eligible for return, replacement, or refund unless received damaged, defective, or incorrect:

  • Products damaged after delivery due to customer use.

  • Products showing signs of misuse.

  • Products altered, repaired, or modified by the customer.

  • Products returned without original packaging where required.

  • Products returned after the return period has expired.

  • Products damaged due to improper handling or storage by the customer.

  • Items marked as non-returnable on the product page.

  • Products purchased through special clearance or liquidation sales where specified.

Trandbasket reserves the right to determine eligibility based on inspection.

RETURN REQUEST PROCESS

To initiate a return or replacement request, customers should contact customer support within the applicable return window.

The request should include:

  • Order number

  • Customer name

  • Product details

  • Description of the issue

  • Clear photographs or videos where applicable

Additional information may be requested to verify the claim.

Failure to provide requested information may delay or affect processing.

VERIFICATION PROCESS

Upon receiving a return request, Trandbasket may review:

  • Product photographs

  • Video evidence

  • Delivery records

  • Order information

  • Customer-provided details

Approval or rejection will be determined based on the information available.

Submission of a request does not automatically guarantee approval.

REPLACEMENT POLICY

Where eligible, Trandbasket may offer a replacement product instead of a refund.

Replacement availability depends on:

  • Product stock

  • Product category

  • Nature of the issue

  • Operational feasibility

If a replacement product is unavailable, an alternative resolution may be offered.

Replacement deliveries may require additional processing and shipping time.

REFUND ELIGIBILITY

Refunds may be issued in circumstances including:

  • Approved returns

  • Unavailable replacement stock

  • Confirmed delivery of damaged products

  • Confirmed shipment of incorrect products

  • Order cancellation approved before shipment

  • Other situations approved by Trandbasket

Refund approval remains subject to internal verification.

REFUND METHOD

Approved refunds will generally be processed using the original payment method whenever possible.

Depending on the payment method used, refunds may be issued through:

  • UPI

  • Net Banking

  • Visa Cards

  • Mastercard

  • RuPay Cards

  • Other supported payment channels

Cash on Delivery refunds may be processed through bank transfer, UPI, or another mutually agreed method.

Customers may be required to provide accurate refund information.

REFUND PROCESSING TIME

After refund approval, processing may require several business days depending on:

  • Banking institutions

  • Payment gateways

  • Financial service providers

  • Verification requirements

Actual credit timelines may vary.

Trandbasket is not responsible for delays caused by financial institutions or third-party payment providers.

RETURN SHIPPING

In approved cases involving:

  • Damaged products

  • Defective products

  • Incorrect products

Trandbasket may arrange return shipping or provide return instructions.

Customers must follow all return instructions provided by support.

Unauthorized returns may not be accepted.

RETURN INSPECTION

Returned products may undergo inspection upon receipt.

If inspection determines that:

  • The product has been used improperly,

  • The reported issue cannot be verified,

  • The product does not qualify under this policy,

the return, replacement, or refund request may be denied.

The decision of Trandbasket regarding eligibility shall be final.

DAMAGED OR DEFECTIVE PRODUCTS

Customers receiving damaged or defective products should contact support as soon as possible after delivery.

Customers may be asked to provide:

  • Unboxing videos

  • Product photographs

  • Packaging photographs

  • Issue descriptions

Providing accurate evidence helps expedite resolution.

Failure to provide adequate evidence may affect claim approval.

MISSING OR INCOMPLETE ORDERS

If an order is received with missing products or components, customers should notify Trandbasket promptly.

Claims may require verification using:

  • Delivery records

  • Package information

  • Photographic evidence

  • Courier confirmation

Approved claims will be resolved through replacement, refund, or another appropriate solution.

ORDER CANCELLATION AND REFUNDS

Orders cancelled before shipment may qualify for a full refund.

Once an order has been shipped, cancellation may no longer be possible and the order may instead be subject to the return process described in this policy.

FRAUD PREVENTION

To protect customers and maintain fair operations, Trandbasket reserves the right to:

  • Reject suspicious claims

  • Request additional verification

  • Limit return privileges

  • Investigate repeated claims

  • Take appropriate action against fraudulent activity

Any attempt to abuse the return process may result in:

  • Account restrictions

  • Order cancellation

  • Refusal of future service

  • Legal action where applicable

LIMITATION OF LIABILITY

Trandbasket's liability regarding any approved refund, replacement, or return shall not exceed the purchase price paid for the affected product.

Under no circumstances shall Trandbasket be liable for:

  • Indirect damages

  • Consequential losses

  • Business losses

  • Emotional distress

  • Lost profits

  • Third-party expenses

except where required by applicable law.

POLICY MODIFICATIONS

Trandbasket reserves the right to modify, update, suspend, or replace this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

CONTACT US

For return, replacement, refund, or order-related concerns, please contact:

Trandbasket

Email: [SUPPORT EMAIL]

Our support team will make reasonable efforts to assist customers and resolve eligible requests in accordance with this policy.