Shipping policy

SHIPPING POLICY

Thank you for shopping with Trandbasket. We are committed to providing a smooth and reliable shipping experience for all customers across India. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms set forth in this Shipping Policy.

SHIPPING COVERAGE

Trandbasket currently ships to locations across India.

At this time, we do not offer international shipping. Orders can only be delivered to valid addresses located within India.

Certain remote or restricted service areas may experience extended delivery times depending on courier availability.

ORDER PROCESSING

All orders are processed after successful order confirmation.

Orders are generally processed within 1 business day from the date of purchase.

Order processing includes:

  • Order verification

  • Payment confirmation

  • Product quality checks

  • Packaging preparation

  • Dispatch coordination

Orders placed on weekends, public holidays, or during high-volume sales periods may require additional processing time.

Processing times are separate from shipping and delivery times.

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Trandbasket may offer:

  • Free shipping promotions

  • Discounted shipping campaigns

  • Special delivery offers

Such promotions may be modified or withdrawn at our discretion.

DELIVERY TIMELINE

Most orders are delivered within:

5 to 7 Business Days

Estimated delivery timelines may vary based on:

  • Customer location

  • Courier service performance

  • Weather conditions

  • Public holidays

  • Regional transportation disruptions

  • High-demand shopping periods

Delivery estimates are provided for convenience only and are not guaranteed delivery commitments.

ORDER TRACKING

Once an order has been dispatched, customers may receive shipment tracking information through available communication channels.

Tracking information may include:

  • Courier partner details

  • Tracking number

  • Shipment status updates

  • Estimated delivery progress

Customers are responsible for monitoring shipment updates after dispatch.

CASH ON DELIVERY (COD)

Cash on Delivery is available for eligible locations within India.

Trandbasket reserves the right to:

  • Enable or disable COD for specific locations

  • Restrict COD on selected products

  • Limit COD eligibility based on order history or operational requirements

Customers selecting COD must ensure payment is available at the time of delivery.

Repeated refusal of COD orders may result in future order restrictions.

DELIVERY ATTEMPTS

Courier partners generally make multiple delivery attempts before returning a shipment.

Customers are responsible for:

  • Providing accurate address details

  • Providing accurate contact information

  • Being available to receive deliveries

Failure to accept delivery after reasonable attempts may result in:

  • Return of the shipment

  • Order cancellation

  • Additional shipping charges for re-dispatch

INCORRECT SHIPPING INFORMATION

Customers must ensure all shipping details are accurate before placing an order.

Trandbasket shall not be responsible for delays, failed deliveries, or losses resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect postal codes

  • Incorrect contact details

Additional charges incurred due to address correction or re-shipment may be borne by the customer.

SHIPPING DELAYS

Although we strive to deliver all orders promptly, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Public emergencies

  • Labor shortages

  • Courier partner delays

  • Technical issues

Trandbasket shall not be held liable for delivery delays caused by such events.

PARTIAL SHIPMENTS

In certain situations, orders containing multiple products may be shipped separately.

This may occur due to:

  • Product availability

  • Warehouse logistics

  • Packaging requirements

  • Courier limitations

Customers will not be charged additional shipping fees solely due to shipment splitting initiated by Trandbasket.

DAMAGED SHIPMENTS

Customers should inspect packages upon delivery.

If a package appears visibly damaged, customers are encouraged to:

  • Take photographs of the package

  • Document any damage immediately

  • Contact customer support as soon as possible

Claims regarding shipping damage should be reported promptly to facilitate investigation and resolution.

LOST SHIPMENTS

If tracking information indicates delivery but the package has not been received, customers should contact us immediately.

Trandbasket will work with courier partners to investigate the shipment status.

Resolution timelines may vary depending on courier investigations and available evidence.

REFUSED SHIPMENTS

Customers who refuse delivery without a valid reason may become responsible for:

  • Return shipping charges

  • Handling costs

  • Future order restrictions

Trandbasket reserves the right to deny future Cash on Delivery privileges in such cases.

HIGH-VOLUME SALES PERIODS

During special promotions, festive seasons, clearance events, or high-demand periods, processing and delivery timelines may be extended.

Customers acknowledge that temporary delays may occur during such periods.

UNDELIVERABLE ORDERS

Orders may be considered undeliverable if:

  • Address information is inaccurate

  • Recipient is unavailable repeatedly

  • Courier service restrictions apply

  • Delivery location is inaccessible

Undeliverable orders may be returned, cancelled, or refunded according to our internal review process.

RISK OF LOSS

Ownership and risk associated with products generally transfer to the customer upon successful delivery at the shipping address provided during checkout.

Customers are responsible for ensuring secure receipt of delivered packages.

POLICY CHANGES

Trandbasket reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on the website.

Continued use of the website following policy updates constitutes acceptance of the revised Shipping Policy.

CONTACT US

For shipping-related questions, delivery concerns, or order assistance, customers may contact:

Trandbasket

Email: [SUPPORT EMAIL]

Our support team will make reasonable efforts to respond to shipping inquiries as quickly as possible.